Warranty and Subcontract document development consulting: NHG can help you tailor your documentation to reflect the level of warranty protection and service you intend to provide without giving away the store.
Homeowner’s Manual preparation: There are a variety of approaches and resources for providing Homeowner’s Manuals for your homeowners. From in-house preparation to third party vendors to combinations of the two NHG can help you decide what works best for your project.
Interior and exterior finishes review: Our experienced Warranty Staff can help you review the finish materials proposed for your project with an eye to lifecycle maintenance and warranty issues.
Pre-delivery quality control inspection walk throughs: At various stages in the completion of your new homes NHG can perform inspection walk throughs to look for common building mistakes and likely areas of future warranty issues.
Homeowner Inspection Walk Throughs: Prior to closing NHG’s professional representatives will conduct Inspection Walk Throughs with new homeowners to present to them their new homes and give them an opportunity to look for any details that may need correction.
Homeowner Orientation Walk Throughs: NHG’s professional representatives will perform Orientation Walk Throughs with new homeowners explaining the functions, operations and maintenance of many components of their new homes.
Warranty term walk throughs and inspections: Walk throughs are available at 60 days, 6 months and 11 months after close to address warrantable issues and provide information on maintenance issues. A pro-active walk through and inspection schedule helps prevent small problems from escalating out of control.
Warranty repair supervision: NHG’s professional representatives will personally supervise subcontractors and vendors during their repair appointments to ensure the quality and completeness of the work. Controlling the interactions with Homeowners controls costs and contributes to the quality of the Developer’s image.
Warranty item documentation and tracking: Every important contact with homeowners and/or subcontractors is documented and a comprehensive file is kept on every individual homeowner. Subcontractor work orders are tracked for completion, timeliness and quality of performance.
Single point of contact for homeowners and subcontractors: For the life of the warranty both homeowners and subcontractors have one place to call for information and coordination of warranty issues. Our staff makes sure that issues are resolved and repairs get completed. This give Builders more time to concentrate on what they do best, building new homes.
Evening, weekend and holiday emergency service: If an emergency occurs outside of normal business hours NHG is there to field the call, make a determination as to the source and scope of the problem and coordinate with the appropriate contractor for the repair and damage mitigation if needed.
Professional staff: NHG’s professional staff has the experience and communication skills to work smoothly with homeowners, contractors and builder’s staff to resolve issues in a prompt and cost effective way.
